© Fresh New England 2020 All Rights reserved
April 12, 2020:
To our Dear Customers:
We know that you, like all of us, continue to focus intently on the Covid-19 virus and its potential impact on each of us. So that you are aware of how one of your food producers is responding, we want to share our thoughts with you.
The Status of Our Staff and Our Shop.
· Our shop is still open right now on a day-to-day schedule. If this changes, we will notify you.
· In order to keep our staff members safe, each works alone. It means our production efficiency has been greatly reduced, and our shipping efficiency is impacted even more significantly. Unfortunately, we cannot ship to meet our goal—order in and order out same day—but are doing our best to send as quickly as we can.
· Our environmental cleaning and sanitizing procedures have always been exceptional, and we have added to our daily protocols even more stringently.
· We are no longer allowing any individual to enter our shop who is not a scheduled staff member.
We know our products are important to you. It is our responsibility to do everything we can to support you, while following ever-changing government and health department regulations.
The changes we have initiated have allowed us to a) stay open; b) keep our staff working and healthy; and, 3) continue to serve our individual and wholesale customers as best we can.
Our need for more efficiencies also means that we are only offering 4 flavors for sale right now: 1) Go Nuts, 2) Granola Blues, 3) Maple Vanilla and 4) Nutty No Grainer Original. The flavors we chose to continue are our biggest sellers; we know they have broad appeal. When this pandemic passes, we will bring back our other flavors.
We also know that the stress of this pandemic is taking its toll on each of us in different ways. We are paying close attention to this between and among ourselves at True North Granola. The term ‘pandemic’ is scary. We wish you all the very best. We assume total responsibility for keeping our products safe. We assume all the responsibility we can for keeping one another safe, and for working in a healthy, clean, and virus-free environment. We wish you all good health, best wishes, and fondness for being a part of the True North Granola family.
Ingrid and Franklin
Owners, True North Granola